As the Operational executive, you’ll be responsible for operational excellence and maintaining ‘eZhire’ quality throughout the rider’s experience.Customer support, supply chain management, service quality management — all of thesesit under the Operational manager role.

Job responsibilities:

·         Responsible for the daily operation and maintenance of all “eZhire”services in Pakistan.

·         Develop and implement innovative processes, improve on existing processes and resolve issues for suppliers and drivers.

·         Maintain strong communications with all field personnel, managers and office staff within eZhire.

·         Managing drivers so they adhere to strict schedules

·         Serve as a direct point of contact for external call center to ensure success, growth and scalability

·         Ensure educate supply of vehicles and drivers

·         Partnering with Car Rental Companies

Requirements:

·         Candidates having past experience from ride-hailing services and delivery backgrounds (Careem, Uber, Foodpanda, Airlift,Cheetay) will be preferred. The ideal candidate should have more than 2 years of hands-on experience in the same field.

·         Experience in Car Rental industry in Pakistan is a Plus

·         Bachelors/Masters degree from a renowned university in the relevant field

·         A strong and innovative approach to problem-solving and finding solutions

·         Flexible, proactive and self-motivated working style with strong personal ownership of problem resolution

·         Excellent communication skills (written and verbal, formal and informal)

·         Ability to multi-task under pressure and work independently with minimal supervision