A Customer Service Representative, or CSR, will act as a liaison, provide product/services information, will generate sales and would resolve any emerging problems that our customer accounts might faced while being inbusiness.

Responsibilities:

• Identify and assess customers’ needs to achieve satisfaction through different call strategies

• Manage large amounts of outbound calls in a timely manner to existing and new customers

• Build sustainable relationships and trust with customer accounts through open and interactive communication

• Provide accurate, valid and complete information by using the right methods/tools

• Meet personal/customer service team sales targets and call handling quotas

• Seize opportunities to up sell products when they arise

• Keep records of customer interactions, process customer accounts and file documents

Requirements:

• 30+ typing speed

• Minimum graduate.

• Must be proficient in English speaking & writing to deal with foreign clients

• Proven customer support experience or experience as a call centre representative

• Strong phone contact handling skills and active listening

• Familiarity with CRM systems and practices

• Email Handling

• Customer orientation and ability to adapt/ respond to different types of characters

• Excellent communication and presentation skills

• Ability to multitask, prioritize, and manage time effectively

P.S Rural candidates are encouraged to apply.