Customer service officer will act as the face of a company and directly work with customers to answer their questions or provide additional support where needed. They work in every industry that has a customer pool.

• This is an entry-level position that doesn’t typically require any formal education.
• Candidates who work well with people while employing excellent interpersonal communication skills are good fits for this role.
• Many customer service officers work traditional office hours, but there are a select few who work for employers that provide around-the-clock customer support. In these cases.
• Customer service officers report directly to shift supervisors.
• Meet personal/customer service team sales targets and call handling quotas.
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
• Keep records of customer interactions, process customer accounts and file documents.