Job Title: |
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Customer Support Representative |
Category: |
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Client Services |
Total Positions: |
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10 |
Job Location: |
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Lahore |
Gender: |
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No Preference |
Age: |
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25 to 44 years |
Minimum Education: |
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Bachelors |
Career Level: |
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Experienced Professional |
Minimum Experience: |
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2 Years |
Salary Range: |
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PKR 35,000 to 50,000 per Month |
Apply By: |
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Mar 31, 2023 |
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Job Description: |
About our company:
AffinityVibez is a business management consultancy company having presence in Pakistan. We have matured from a narrowly-focused team to a well-established company. We work with businesses of all sizes, across a wide range of industries, to help them identify and solve problems, develop and implement new strategies, and make informed decisions.
Job Description:
We are currently seeking a highly motivated and customer-focused individual to join our team as a Customer Support Executive. This individual will be responsible for providing excellent customer service and technical support to our clients and customers.
Essential Duties and Tasks:
- Provide excellent customer service and technical support to clients and customers via phone, email, and live chat
- Respond to customer inquiries and issues in a timely and efficient manner
- Troubleshoot and resolve technical issues with the services.
- Escalate complex issues to the appropriate department or team member for further assistance
- Document and track customer interactions and issues as per company policies
- Gather customer feedback and provide suggestions for improvements to products and services
- Participate in ongoing training and development to stay informed about new products and services
- Collaborate with other departments within the company to ensure a seamless customer experience
- Meet and exceed customer satisfaction metrics and goals
Required Skills:
- Strong customer service and technical support skills
- Excellent English communication and problem-solving skills
- Strong ability to multitask and prioritize
- Experience with SAP and other software like CRM is a plus
- Ability to work effectively in a team-oriented environment
Perks and Benefits:
- Professional development and training opportunities
- Collaborative work environment
- Opportunities for growth and advancement within the company
- EOBI Insurance
- Bi-Annual Increments
- Performance-Based Bonuses/Lunch/Dinners/Trips
If you are a customer-focused individual with a passion for providing excellent customer service and technical support, and you meet the qualifications listed above, we encourage you to apply for this exciting opportunity. |
Company Information |
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Company Name: AffinityVibez Pvt Ltd Company Description: AffinityVibez prides in connecting businesses, ideas, and people for greater impact.
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