We are seeking a friendly and detail-oriented Customer Support Officer to join our team. You will be the first point of contact for our customers, providing assistance and resolving inquiries in a professional and timely manner.

Responsibilities:

• 
  

  Respond to customer inquiries via phone, email, or chat

  
  


• 
  

  Resolve customer issues efficiently and with empathy

  
  


• 
  

  Maintain accurate records of customer interactions

  
  


• 
  

  Escalate complex issues to the appropriate department

  
  


• 
  

  Provide feedback to improve customer service processes

  
  

Requirements:

• 
  

  Excellent communication and problem-solving skills

  
  


• 
  

  Previous experience in a customer service role is a plus

  
  


• 
  

  Ability to stay calm under pressure

  
  


• 
  

  Basic computer skills and familiarity with customer support tools

  
  


• 
  

  Strong attention to detail and organizational skills