Customer Service Representative  
Bookkeeping By Experts (SMC Private Limited)   More jobs from this company

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Job Title:   Customer Service Representative
Category:   Client Services
Total Positions:   1
Job Location:   Islamabad
Gender:   No Preference
Minimum Education:   Masters
Degree Title:   MBA,MS, BS, Masters
Career Level:   Experienced Professional
Minimum Experience:   3 Years
Salary Range:   PKR 0 to 0 per Month
Apply By:   Apr 24, 2023
Job Description:

The Customer Service Representative will be responsible for providing exceptional customer service to our clients and customers by answering their inquiries, resolving their complaints, and providing relevant information.

Key Responsibilities:

  • Answering customer inquiries via phone, email, and chat in a professional and friendly manner.
  • Providing customers with accurate and relevant information regarding our products and services.
  • Handling and resolving customer complaints and issues in a timely and efficient manner. Maintaining accurate records of customer interactions and transactions.
  • Identifying opportunities to upsell or cross-sell products and services to customers.
  • Collaborating with other teams to ensure customer satisfaction and retention
  • Staying up-to-date with the company’s services, as well as industry trends and best practices.
  • Assisting in the development and implementation of customer service policies and procedures.


  • Graduation, Master preferred.
  • At least two years of customer service experience is preferred.
  • Excellent English communication and interpersonal skills.
  • Ability to work in a fast-paced environment.
  • Strong problem-solving and analytical skills.
  • Proficient in Microsoft Office and customer service software.
  • Ability to work in deadline-driven environments.
  • Positive attitude and strong work ethic.

Company Information
Company Name:  Bookkeeping By Experts (SMC Private Limited)
Company Description:

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